Duane Cummings - For several decades, I have enjoyed traveling the globe. Along with immersing myself in the sights, sounds, history, culture and food of a country, I also love studying the habits, strategies, and practices of the local businesses and then comparing them to those here in the United States. Although we are in the Internet age, and online shopping accounts for a large percentage of all purchases, I like spending the bulk of my time in and around brick and mortar establishments. I enjoy the personal interaction and never fail to learn something new, whether speaking to a fledgling entrepreneur, multi-generational shopkeeper, or an executive at a large company. A long time ago, I stumbled across a simple, universal, and timeless lesson that should be as much of any company's habit as turning on the lights.
